Effective Date: 27 February 2025
Welcome to GIBGI Global Electronics Pvt. Ltd. ("GIBGI," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.gibgi.com (the "Website") or interact with our products, services, and marketing efforts.
By using our Website or services, you agree to the terms outlined in this Privacy Policy.
1. What Information Do We Collect?
We collect various types of personal and non-personal information to enhance your experience with GIBGI.
📌 Information You Provide Directly
✔ Account Information: Name, email address, phone number, and password when you create an account.
✔ Order Information: Billing details, shipping address, and payment information for purchases.
✔ Support Inquiries: Information shared when you contact customer support.
✔ Newsletter Subscriptions: Email address when you opt-in for updates and offers.
📌 Information We Collect Automatically
✔ Device & Browser Data: IP address, device type, operating system, and browser type.
✔ Website Usage Data: Pages visited, time spent on the site, and click interactions.
✔ Cookies & Tracking: Data collected via cookies, pixels, and analytics tools (see Cookie Policy).
📌 Information from Third Parties
✔ Social Media Login: If you log in via Google, Facebook, or Apple, we receive your profile information.
✔ Marketing & Analytics: Data from platforms like Google Analytics, Meta (Facebook), and Shopify.
2. How Do We Use Your Information?
We use your information to:
✔ Process orders and deliver products.
✔ Personalize your shopping experience.
✔ Improve website functionality and security.
✔ Provide customer support and resolve issues.
✔ Send promotional emails (only if you opt-in).
✔ Analyze website traffic and trends.
✔ Comply with legal and regulatory requirements.
3. How Do We Share Your Information?
We do not sell or rent your personal data. However, we may share it with trusted third parties:
🔹 Service Providers (For Business Operations)
✔ Payment processors (e.g., Razorpay, Stripe, PayPal).
✔ Shipping & logistics partners.
✔ Customer support & CRM tools.
🔹 Third-Party Analytics & Advertising
✔ Google Analytics for tracking site usage.
✔ Meta (Facebook) Ads & Google Ads for marketing campaigns.
🔹 Legal & Compliance
✔ If required by law, we may disclose information to government authorities or regulatory bodies.
4. Your Rights & Choices (GDPR & India DPDPA Compliance)
You have the right to:
✔ Access your data – Request a copy of your personal information.
✔ Correct your data – Update inaccurate or incomplete information.
✔ Delete your data – Request removal of your personal data (subject to legal obligations).
✔ Opt-out of marketing – Unsubscribe from emails at any time.
✔ Manage cookies – Adjust settings via our Cookie Policy.
📩 To exercise your rights, contact us at: support@gibgi.com
5. How Do We Protect Your Information?
We implement industry-standard security measures to protect your personal data, including:
✔ Encryption & Secure Servers – Your payment details and personal data are encrypted.
✔ Access Controls – Limited access to authorized personnel only.
✔ Regular Security Audits – Routine checks to prevent data breaches.
However, no online platform is 100% secure. We encourage users to use strong passwords and avoid sharing login credentials.
6. Data Retention – How Long Do We Keep Your Data?
✔ We retain your account & purchase history for as long as needed for business & legal purposes.
✔ If you request data deletion, we will remove your data unless required by law.
7. International Data Transfers
If you are accessing our Website from outside India, your data may be stored on servers located in India or other regions where we operate. By using our Website, you consent to this data transfer.
8. Children's Privacy (COPPA Compliance)
GIBGI does not knowingly collect data from children under 13 years of age. If you believe a child has provided personal data, contact us for removal.
9. Third-Party Links & External Websites
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our Website signifies acceptance of the revised policy.
11. Contact Us
For questions or concerns regarding this Privacy Policy, you can reach us at:
📩 Email: support@gibgi.com
📞 Phone: 1800 419 3399
🌍 Website: www.gibgi.com