Returns & Refund Policy

At GIBGI, we strive to provide high-quality consumer electronics that meet your expectations. However, if you are not completely satisfied with your purchase, we have a hassle-free Returns & Refund Policy in place.

1. Eligibility for Returns

To be eligible for a return, please ensure that:
✅ The product is unused, undamaged, and in its original packaging.
✅ The return request is initiated within 7-10 days of delivery (varies as per category).
✅ The original invoice and all accessories (cables, manuals, etc.) are included.
✅ The product is returned in its original, resalable condition.

Non-Returnable Items:
❌ Products damaged due to misuse, mishandling, or unauthorized modifications.
❌ Items without original packaging or missing accessories.
❌ Digital or software-based products that are non-tangible.
❌ Items purchased under final sale, clearance, or non-returnable offers.

2. How to Initiate a Return?

If you meet the return eligibility criteria, follow these steps:

Step 1: Contact GIBGI Support

📩 Email: support@gibgi.com
📞 Call: 1800 419 3399
🌐 www.gibgi.com/returns

  • Provide your order number, product details, and reason for return.

  • Our support team will guide you through the process.

Step 2: Return Pickup or Drop-Off

  • If eligible, our logistics partner will arrange a pickup within 3-5 business days.

  • Alternatively, you may be required to self-ship the product to our nearest service center.

Step 3: Quality Check & Approval

  • Upon receiving the returned item, we conduct a thorough quality check.

  • If the return meets our policy guidelines, we will initiate a refund or replacement.

3. Refund Policy

Once your return is approved, the refund will be processed as follows:

🔹 Prepaid Orders (Credit/Debit Card, UPI, Net Banking, Wallets):

  • Refund will be credited to the original payment source within 5-7 business days.

🔹 Cash on Delivery (COD) Orders:

  • Refund will be issued via bank transfer or store credit within 7-10 business days.

🔹 Store Credit / Exchange:

  • If preferred, we can issue a store credit that can be used for future purchases.

  • Exchanges are available only for the same product variant (if in stock).

4. Order Cancellation Policy

If you need to cancel an order:
✅ Before Shipment: Orders can be canceled directly from the My Account section. Refunds are processed within 3-5 business days.
✅ After Shipment: You may refuse the delivery upon arrival. Refunds are processed after the product is returned to us.

Note: Custom orders or personalized products cannot be canceled once processed.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact us within 24-48 hours of delivery with:
📸 Images or videos of the product and packaging as proof.
📝 Order details for verification.

We will provide a free replacement or refund as applicable.

6. Important Notes

  • Returns and refunds are subject to GIBGI’s verification process.

  • Refund timelines depend on bank processing times.

  • In case of disputes, GIBGI holds the final decision on refund approvals.

For further assistance, contact us:
📞 1800 419 3399 | 📩 support@gibgi.com | 🌐 www.gibgi.com

Thank you for choosing GIBGI. We are committed to providing the best customer experience!