Shipping & Delivery Policy

At GIBGI, we are committed to ensuring that your orders are delivered quickly, safely, and efficiently. This Shipping & Delivery Policy outlines everything you need to know about our shipping process, estimated delivery times, and charges.

1. Shipping Locations

We currently deliver across India to all major cities and towns. We are working on expanding our reach to more locations soon.

2. Estimated Delivery Time

We strive to deliver your order as quickly as possible. Estimated shipping times are as follows:

Note: Delivery timelines may vary based on your location, courier service efficiency, and unforeseen circumstances like weather conditions or regulatory restrictions.

3. Order Processing Time

• All orders are processed within 24-48 hours of order placement (excluding weekends and public holidays).

• You will receive an order confirmation email once your order is placed.

• Once your order is shipped, a tracking number will be sent via email/SMS so you can track your shipment.

4. Shipping Charges

We offer free standard shipping on all prepaid orders above ₹999.

Note: COD (Cash on Delivery) orders may include an additional handling fee.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can track your order by:

1. Clicking the tracking link sent to you.

2. Visiting our Order Tracking Page and entering your order number.

3. Contacting our customer support team at support@gibgi.com or 1800-419-3399 for assistance.

6. Cash on Delivery (COD) Orders

• COD is available for orders below ₹5,000.

• A verification call or SMS may be sent before dispatching COD orders.

• Please ensure someone is available to accept the order at the delivery address.

• Refusal of multiple COD orders may lead to restrictions on future COD purchases.

7. Shipping Partners

We have partnered with Shiprocket, which uses a network of trusted courier services such as Bluedart, Delhivery, Ekart, XpressBees, and DTDC to ensure the best delivery experience.

8. Issues with Delivery

We strive to deliver orders on time, but in rare cases, delays may occur due to:

• Remote or unserviceable locations.

• Incorrect shipping addresses provided by the customer.

• Natural calamities, strikes, or unforeseen logistic challenges.

💡 If your order is delayed beyond the expected timeframe, please reach out to us at support@gibgi.com or call 1800-419-3399.

9. Lost, Damaged, or Tampered Packages

If you receive a package that is:

• Damaged

• Tampered with

• Incorrect or missing items

Please contact us within 24 hours of delivery with photos of the package and product. We will investigate and provide a resolution as per our Return & Refund Policy.

10. International Shipping

Currently, we do not ship outside India. However, we are working on launching international shipping soon!

11. Need Assistance?

For any shipping-related queries, feel free to contact us:
📩 Email: support@gibgi.com
📞 Phone: 1800-419-3399
💬 Chat: Available on our website

We appreciate your trust in GIBGI and are committed to delivering high-quality products with the best shipping experience.